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poor CUSTOMER SERVICE FROM VIVEKS

 

Last Sunday, I bought Voltas AC from Viveks Exhibition in Trade Centre. THE representatives promised to make the delivery and installation within 48 hrs. Delivery itself took 48 hrs.

And for installation they said we will send by wednesday, then on wednesday,
they said thursday, on thursday they said you are scheduled for friday and on friday they said sunday,
today sunday they say sunday not working.

WHY SHOULD THE REPRESENTATIVES NOT BE FRANK ??? – poor CUSTOMER SERVICE , I WILL NEVER BUY ANYTHING FROM VIVEKS AGAIN AND I WILL SHARE MY EXPERIENCE ONLINE TOO IN CONSUMER FORUMS.

THE COMPANY IS MAKING CRORES OF PROFIT CANT THEY EMPLOY FEW MORE TECHNICIANS FOR FEW THOUSANDS AND GIVE AT LEAST A NORMAL CUSTOMER SERVICE ???

and then after they installed, my AC dint work, reason was gas was not filled in the AC’s cylinder, then they promised to replace it,

REPLACEMENT TOOK SOME 1 WEEK, THAT TOO AFTER WE WENT TO SHOWROOM AND TOLD THE SITUATION TO MANAGER, ONCE AGAIN DELIVERY 48 HOURS, INSTALLATION ONE MORE WEEK

FINALLY I STARTED USING A/C AFTER 20 DAYS I BOUGHT IT…THE SUMMER WAS ALMOST OVER 😦

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